Flyin

Hotels Flights

● Do children receive discounted prices?

The policy regarding child reductions varies between hotels. Please be assured that whenever child discounts apply, it will be passed onto you.

● What does the total price includes?

The price displayed is the total cost of the room/s requested for the duration of your trip. The price also includes flyin.com service fees.

● Can I book over the telephone?

Yes, our customers should have the choice of either booking on our website or, if they prefer, on the telephone. Click here (contact us) for more information.

● Can I book without email address?

If you do not have one, please contact our customer services team who will be happy to make a reservation on your behalf.

● Can I book on behalf of my friends or somebody else?

Yes you can. You may make the reservation online or via our customer service team.

● Why is the hotel’s rate different to when I last visited?

In fact, flyin.com uses different hotel suppliers to give you the best prices and ongoing availability. Prices can change regularly based on supply and demand, hotel availability and currency fluctuations. The price however will not change after we receive the payment, thus we encourage you to place your reservation immediately.

● Will the photo of the room displayed on the site be the one I’ll get?

Please be aware that room size, design, fixtures, furnishings and facilities may vary from those shown on the photographs.

● How late can I check in to a hotel?

Most hotels will allow check in at any time during the day, however check out is usually restricted to a specific time. Please consult your hotel and check their check out policy.

● How do I know if my hotel booking is confirmed?

Once you complete your booking payment, we will send the hotel voucher to your email immediately including the booking reference. You can also access all the bookings you have placed with us online through the 'My Account' section accessible via our homepage.

After log in, you can review your travel itinerary and print additional copies of your hotel voucher.

● Do I have to re-confirm my booking?

You do not need to re-confirm your booking either with us or with the hotel directly. If you have any questions relating to your booking before you depart please contact our customer services team who will be happy to help.

● What should I take with me to the hotel?

You will receive a confirmation email and voucher; print it before your departure and show it to the hotel receptionist to avoid any inconvenience.

● What are the methods of payment?

We can only accept valid credit cards, debit cards and cash as methods of payment.

● Should I be afraid to enter my credit/debit card details?

Flyin.com uses HSBC/SABB bank payment page which is fully secured and your credit card details will be encrypted once entered.

● I have contacted the hotel and they don't have my reservation?

Generally, your name will be sent within 72 hours before your arrival date. Please rest assured that the room is booked and we will be sending the guest names closer to the arrival date.

● What happens if my arrival is delayed?

Most of our hotel rooms will be held until 5am the following morning. However on certain occasions, the hotel will hold your reservation until 00.01 the day after your check in date.

If your delay means that you will be arriving later than midnight we recommend you to either contact our customer services team or the hotel directly in order to make arrangements to hold your room for longer.

● How do I reach the hotel?

Once your booking is complete, we will send the voucher that includes the hotel address, phone number and reference number.

It is your responsibility to arrange travel to and from the hotel.

● Can I cancel my booking or reservation online?

It is possible in most instances to be able to cancel your booking online through the 'My Account' section available via flyin.com homepage or call our service.

Enter in your email address and password you used when making your booking and view the relevant booking from the list of bookings in your account. Click on the 'Cancel' link within your booking. You will be advised of any applicable cancellation fees and given the option to either go ahead with the cancellation or keep the booking.

If any refund is due on your booking it will be credited back into the credit/debit card you used to place the booking. Any refunds due can take up to 20 working days to process back into your credit/debit card account.

● What is the deadline of cancellation my booking?

We do not have fixed deadlines for cancelling bookings. Each booking you place will have its own individual cancellation policy that you can find displayed during the booking process.

Please make sure to review your cancellation terms before accepting our terms and conditions.

● Can I amend my booking online?

All amendments are treated as cancellation. All amendments are subject to availability and charges may apply.

● How can I change the names in the booking?

If you want to change or correct misspelled names, we can request these names to be changed. It is not possible to do this online.

You are advised to contact the customer services team who will request for the names to be changed. We cannot guarantee that name changes will be permitted for every hotel once a booking has been confirmed and charges may apply.

● How can I use the 'My account' section?

The 'My Account' section is designed to help you view and manage your bookings online. It is accessible from the flyin.com homepage and requires you to enter in the email address and password you submitted when making your booking.

You will then be able to view all your past and future bookings associated with your account. If required, you can also print your travel voucher and invoice and cancel your booking online.

● I have forgotten my login password for the 'My account' facility?

If you have forgotten your password, you will retrieve it online by just clicking on (forgot password), then enter your email. Flyin.com will send you the password to your email.

● Whom to contact if I have any questions or have a query about my booking?

We advise you to contact our customer service directly as any amendments or cancellations made directly with the hotel will not be accepted.

● How can I change my password?

Please click on “forget password” in the login page of the website and follow the steps, your password will be sent to your e-mail address that you entered when you first created your membership account.

● How to select my destination?

Your destination can be selected by entering or typing the city name or IATA code in the appropriate box.

● How can I modify/cancel a previous booking?

You can modify/cancel your previous booking at any time, however the change of date or cancellation depends completely upon the terms and conditions of the airlines you have chosen and the fare and availability of your amended booking.

Once you login, go to “My Account”, choose the itinerary for cancellation, press cancel button, furnish the reason for cancellation and submit your request. Our customer service team will review the terms and conditions that apply to your request and inform you about the cancellation.

At times, there is a possibility that additional service fee may be incurred for cancellation/ change of date depending upon the terms and conditions of the airlines.

● How can I access more information about hotels, car rentals and cruise arrangements?

Flyin.com offers hotel, car rental and cruise arrangements. You can reach our customer service team on +966 920025959 and they will gladly extend support regarding bookings, payment and others.

● What does online payment mean?

It’s the new booking service on Flyin.com that makes it easy and instant to pay and issue your ticket.

● What do I need for making an online payment?

All that you need is to have a valid credit card.

● Once the payment is done, where can I get my tickets?

The electronic tickets will be automatically issued and you can view and print the passenger receipt, invoice and e-ticket from the “My Account” section on flyin.com homepage. It will also be sent to your email.

● What happens if I cancel my booking that I paid for online and collected my tickets?

By cancelling the booking online, the refunded amount will be automatically deposited into your account; sundry charges might be applied for each passenger in the booking.

● After paying online, If I did not receive the ticket, what shall I do?

If you did not receive your ticket within 24 hour or your flight is soon, please contact Flyin.com customer service team.

● ‘Electronic ticket’, what does it mean?

It is the electronic form of a paper ticket and a method to document the sale where the e-ticketing record is stored in the airline database and it can be retrieved at any time. The passenger will be provided with an e-ticket receipt instead of the normal paper ticket.

● What’s the value of e-ticketing?

To provide passengers with a more streamlined, efficient and convenient service.

● How is electronic ticket useful?

E-Tickets bring an array of benefits to passengers as no physical tickets will be carried during the trip, no lost tickets, easier modification of ticket itineraries, faster refund process, faster check-in at airports and self-service kiosks. In addition, e-tickets can be purchased through more convenient channels (i.e. internet).

● What’s the value of booking information while issuing an e-ticket?

Having the proper booking information enables the airline to provide better customer service. Therefore, the passenger shall ensure that his/her name must be as per the passport.

● Are there any additional requirements to issue e-tickets?

As long as the passenger advises his/her name as reflected in the passport and receives and maintain the e-ticket receipt, his journey is confirmed.

● What identification proofs should be shown at the ticket office /check-in counter?

One of the following identification documents must be presented
- Passport (must be available in all international flights)
- Residency ID
- National ID

● Do I have to carry a copy of the e-ticket receipt to check-in the flight?

We recommend that you show the e-ticket receipt along with some form of identification. This will facilitate and speed up the check in process.

● Do I have to carry a copy of the e-ticket receipt to step in the airport?

We recommend the passenger shall always have a copy of the e-ticket receipt to be shown to airport security if requested.