Ideally located at the very heart of Kampala, the hotel stands amidst 72 acres of landscaped grounds and water gardens with a quite stunning large outdoor pool . The hotel features an international conference centre, a garden auditorium, a roof-top terrace, a rock-sculptured pool terrace, three restaurants, two bars and the Moorish palace of the 'Maisha Mind Body and Spirit Spa'. There is a running track within the hotel grounds, a business centre as well as a travel desk.
The hotel is situated in central Kampala, 40 kilometres from Entebbe International Airport. Serena is ideally placed in the centre of Kampala, within walking distance of the main shopping and business districts and a short taxi ride away from such attractions as the Kasubi Tombs, the National Museum and the craft markets.
A stunning building and a landmark within Kampala, the Serena is 7 storeys tall and is painted a light brown peach colour.
The lobby is large with a long dark wood reception desk dominating the entrance. The floor is light marble and there is seating for guests.