Middle East's Leading Online Travel Agency 2015-2016-2017

Terms of Use

Terms and Conditions

Welcome to the Terms and Conditions page

The agreement between the client and Flyin.com

Dear clients, we welcome you to our Terms and Conditions page. Please read the page carefully as it regulates the relationship between you and Flyin.com. We apply the conditions outlined below when you book your accommodation or flight tickets or any other service that’s available from Flyin.com

Website Terms and Conditions

  1. You must at least 18 years of age and you possess the legal authority to create a binding legal obligation.
  2. You must have full legal responsibility to enter this agreement and use this website according to the terms and conditions outlined in the list below. You also agree that you bear the full responsibility legally and financially when you use the website (Except when your account is used by other parties including the minors in your household).
  3. You agree to supervising and bearing the full responsibility of all the users of the website who use it under your name or account.
  4. The company is obliged to protect the client’s data on its part if he had an account on the website. Noting that the data supervision is entirely the client’s responsibility.
  5. Kindly note the Flyin.com uses the 24-hour clock.

Supplier’s terms and conditions

  1. When you buy any service from Flyin.com, additional terms and conditions are added to the list of previous terms and conditions when your booking is confirmed and you’re hereby automatically entered in an agreement with the service that you chose. For example, all the services and cancellation policies that you agree to when you book, you are obligated to adhere to these rules and policies which are dictated by the chosen supplier.
  2. It should be known as well that in some cases where bookings may be rejected by the supplier, it’s possible to replace the service with a different service of the same nature, provided that the difference in price is paid in case it existed or refunding the money in case of refusing the service.

Booking terms and conditions

  1. You must make sure that all the names of the passengers in the booking are correct, and that each name is written in the designated field. In case the name was spelled incorrectly or differently than how it’s written in the passport, the client is then obligated to pay additional fees to amend the name in the case that he requested the amendment. When you complete the payment process, a voucher will be issued documented with Flyin.com booking reference number and then the booking is considered valid and confirmed.
  2. Technical issues may occur sometimes resulting in the failed delivery of the voucher while deducting the booking amount, and here the client must call the call center before he tries to make another booking. In case that happened, Flyin.com isn’t responsible for the duplication of the booking and the client bears the financial responsibility. In case of cancellation, the cancellation policies for this booking is applied.
  3. Flyin.com reserves the right to reject any booking. The company could also add fees on the bookings that are made through the call center.
  4. Flyin.com reserves the right to cancel any booking in the case that an incorrect price was displayed due to the fact that prices are always updated. The company also reserves the right to cancel any duplicated unpaid booking except what the client has been notified of.
  5. All cancellation requests will incur service fees from Flyin.com addition to the supplier penalty.

Travel Documents

  1. Flyin.com recommends that all clients should make sure that all their accompanying passenger have valid passports and obtained the required visa for their destination, the required vaccinations and the required insurance documents to enter their destinations. The client should also note that some countries require filling a transit visa form or paying fees to cross to the destination country. Flyin.com isn’t responsible for obtaining the visa for the client and the responsibility falls completely on the client’s side. Usually obtaining a visa takes some time and thus, the client should apply for the visa before the traveling date with a sufficient period of time.
  2. Flyin.com recommends that all clients should confirm with the destination country’s embassy or consulate that they have have valid passports and obtained the required visa for their destination. The company won’t be held responsible if your or any of the accompanying passengers didn’t have a valid visa or passport or didn’t get the required vaccinations.

Travellers Details

  1. If the booking details weren’t correct, Flyin.com has the right to check the information and cancel the booking. The company also reserves the right to take legal action to protect its rights and in this case, additional fees may befall the client to compensate for the financial losses which include legal fees, direct and indirect damages which are caused by booking cancellation or bank account freezing.

Special prices and promotions

  1. Price quotations and changes in prices: Flyin.com price quotes and fixed rates depend on the suppliers. If the prices or rates differed from the advertised rates, Flyin.com notifies the clients of any modifications and the client can either accept the new price or cancel the booking without any additional fees.
  2. Any promotions published doesn’t apply to bookings that have already been made. Flyin.com reserves the right to modify prices for the required service due to exchange rates and taxations or any other reason.
  3. Flyin.com isn’t responsible in any shape or form for any mistakes that might occur due to exchange rates changes or increased demand from the supplier.

Group Bookings

  1. If you wished to book 9 rooms or more for hotels or 10 tickets or more for airlines, you have to contact our call center on 920025959

Currency Exchange

  1. If the currency exchanger was available in the website, the following terms and conditions apply on price quotations in the various publicly available resources. The prices displayed are estimated and actual value may differ.

Hotel Details

  1. What is displayed in Flyin.com is considered a description for the accommodation places, facilities and services provided by the hotel’s supplier.
  2. The hotel category information, such as (stars and services provided by the hotel) are informations provided by the suppliers and hotels. Some hotels are rated according to customers reviews.
  3. Kindly note that the suppliers describe accommodation and facilities and services provided by different terminologies, such as (using deluxe room and double room to describe rooms with two separate beds) The extra bed provided in triple rooms is usually foldable.
  4. If you were not sure of the description displayed on Flyin.com, please contact Flyin.com travel consultants who will answer your questions satisfactorily.
  5. Sometimes, some of the facilities mentioned in the description will be pulled due to different reasons such as the weather, maintenance or absence of demand.
  6. If the suppliers advised Flyin.com to make important edits on the description, we will notify the client as soon as possible.
  7. Some activities and facilities such as water sports may be unavailable during certain periods of the year and some facilities may require paying a fee for added services, such as: TV, safety boxes, umbrellas. Tennis courts, billiard tables and air conditioning.
  8. Some destination are crowded in high seasons and the client should be prepared for the possibility of noise. Kindly take that in consideration when you plan your trip.
  9. The duration of time from the accommodation place to the airport that’s mentioned in Flyin.com is approximate and could vary according to circumstances.
  10. Children and babies policy follows the supplier’s policy and there are some hotels that have its own policy regarding the matter. Some hotels provide additional beds for children upon request while others have restrictions on the number of beds that are allowed in a room. Additional fees may be incurred when requesting an extra bed for children. The policy changes according to the children’s age which differs according to the hotel and the country.
  11. Check-in and check-out policy follows the supplier’s policy noting that any requests that aren’t listed in the policy depends on the hotel’s availability such as early check-in, late check-out, adjacent rooms, higher-floors rooms, non-smoking rooms. All that is done directly through the hotel, and the company doesn’t have the right to guarantee performing those requests.
  12. City tax: some hotels might impose additional fees for some cities which can be paid to the hotel directly or to the government.

Changing hotels

  1. The supplier may have to cancel your reservation due to the hotel overbooking, technical issues with the system, or being under the government’s control to be used for Force Majeure events such as fires. In these cases, Flyin.com will do everything it can to provide accommodation in a hotel in the same class and location.

Airlines policy

  1. Airlines carries passengers, carriage, and cargo internationally according to the internationals rules and regulations which were put in place by the regulating bodies.
  2. Cancellation and amending fees depend entirely on the carrier. Some airlines may impose class fees (economy, business and first class) each class differs in its cancellation policy and the fees resulting from the cancellation.
  3. Passengers on domestic flights should be present in the airport prior to the departure of the plane with at least one hour and a half unless otherwise specified.
  4. In case the client wasn’t able to be present at the airport in the specified time, he has to contact Flyin.com customer service to confirm the flight status according to the regulations of airlines.
  5. In case of baggage loss, the client should communicate with the airport management or the airline directly, as Flyin.com is not responsible for baggage loss.
  6. When you select your seat through Flyin.com, the company isn’t responsible for any modification made by the airline.
  7. Providing accommodation for transit flights which lasts more than 6 hours differs from one airline to the other. The specific terms and conditions are outlined in the airline’s policy.

Changing Airlines

  1. Modifying the flights timetable depends entirely on the terms and conditions outlined by the airline where cancellation of the trip or modifying the trip’s date is concerned. You will be notified in one of the methods of communications outlined in your booking, you’ll also be provided with alternative solutions or the ability to refund your money in case the airline allowed it.
  2. In case the client didn’t see Flyin.com notification, Flyin.com isn’t held responsible and the client doesn’t have the right to claim any reimbursements.

Special conditions for the suppliers policy

  1. Some suppliers might impose special rules in their policies, we strongly advise that the client reads these rules before booking.

Hotels Policy

  1. Early check-out: Some hotels might not agree to refund the rest of the amount for the unused nights due to high seasons or high demand. This policy also applies to no-shows, the hotel then decides the imposed fees and whether to deduct a partial amount or the whole amount.
  2. Changing occupants names: some hotels accept changing occupants’ names while others don’t.
  3. Amendment policy: In case a booking should be amended, the supplier might request paying fees for amending the booking, the amount of fees differ according to the service. If the client asked to change the room (from single to double) or to change the check-in time and date or any other note, customer service should be contacted. Flyin.com also recommends that when the client extends his stay, a new bill should be issued.
  4. Cancellation policy: Cancellation policy is subject to the rules and restrictions applied by the supplier and it has separate fees imposed by the supplier.
  5. The client should cancel his booking from the website by logging in to his account and requesting to cancel the booking or by calling the call center.
  6. Room upgrade: The clients can upgrade the rooms they selected with Flyin.com and pay the difference in price before a certain period of time determined by the supplier. The ability to upgrade is subject to availability and the company doesn’t guarantee that the upgrade will happen upon arriving in the hotel.
  7. In this case, payment should be made to the hotel directly.
  8. The client doesn’t have the right to claim a refund for non-refundable bookings unless he was under dire circumstances. The refund is subject to the supplier’s approval.
  9. We would like to notify you that in case the website rejected the amendment or the cancellation, you should call the customer service on 920025959 to complete the procedure.

Airlines Policy

  1. We would like to notify you that prices and services vary according to the flight class (first, business, economy) you can choose the preferred class from Flyin.com
  2. In case there was a conflict between the carrier’s conditions and Flyin.com conditions, the carrier’s policy applies.
  3. Amendment and cancellation policies are subject to the terms and conditions of the carrier including partial and full refund.
  4. Name change: You can’t change or edit the name after the booking is confirmed, In case you wanted to change the name after the booking is confirmed, you have to make a new booking and pay the difference in price.
  5. Partial use of the ticket: If the client used one part of a two way ticket and asked to refund the unused ticket, the refund is subject to the terms and conditions of the carrier.
  6. In case the tickets were misused, the client doesn’t have the right to claim a refund.

Seat upgrade

The clients can upgrade their seats through Flyin.com and pay the difference in price before the time of departure according to the airline rules. In case Flyin.com wasn’t able to issue the upgrade, the payment is made directly to the airline office in the airport.

Refund Policy

  1. When the client asks to refund his money, the company refunds the money after reviewing the supplier’s terms
  2. If the payment was made by a credit card, the refund is made in 48 hours on business days and the money goes through the bank in 7 days. Kindly note that the bank may delay the refund.
  3. In case of payment by Qitaf program, the following policy is applied in each case:
Retrieval cases of Qitaf program
In case the full value is paid by Qitaf program
If there is no cancellation fee by the service provider, the points will be returned to the customer's account at Qitaf program or to the client account in “MyWallet”
If there is a cancellation fee by the service provider, it will be deducted from Qitaf program and the remaining amount will be returned to the customer's account at “MyWallet”
In case part of the value is paid by Qitaf program
If there is no cancellation fee by the service provider, the amount will be refunded to the customer and the points will be returned to the customer's account at Qitaf program or to the customer's account in “MyWallet”
If there is a cancellation fee by the service provider, it will be deducted from the charges amount first and the remaining amount will be returned to the customer. In addition, the points of Qitaf program will be returned to the customer's account at Qitaf program or to the customer's account in “MyWallet”
If the paid amount (not Qitaf) is not covered cancellation fee of the airlines we will deduct the remaining of fees from Qitaf points value and will return the remaining of Qitaf points value to the client account in “MyWallet”

 

Payment Methods

  1. In the case that the booking was made through the website, the client can pay by Visa, Mastercard, Qitaf, installment and Sadad.
  2. Book now and pay later feature is available to select hotels only through Flyin.com and the feature is displayed next to the online payment option.
  3. For book now pay later bookings, if the customer didn’t pay the amount in the specified time, the booking will be cancelled automatically.
  4. The hotel has the right to cancel any booking under any circumstance if the payment wasn’t complete.

Complaints

  1. Flyin.com always seeks the customers satisfaction and if the client had any complaint, Flyin.com will spare no effort to solve it.
  2. The client must submit his complaint momentarily to the email customercare@flyin.com or leave a message on social media, and Flyin.com will contact the client at once.
  3. The complaint must be submitted by the person who was wronged personally or an authorized agent, providing that the complaint should be attached with the booking reference number and supported by evidence and proof and all the data that concerns the complaint. Otherwise, the complaint will be disregarded.
  4. Flyin.com has the right to refuse handling a complaint if it wasn’t supported by proof, and claim financial reimbursement.

Privacy Policy

  1. Flyin.com has the right to record calls randomly to monitor and improve the performance of customer service.
  2. Flyin.com may use your contact details to deliver special offers and promotions to you, and if you wished not to receive those messages, you can send an email to info@flyin.com

Your Responsibility

  1. Flyin.com wishes happy trips to all our clients, but kindly note that, first and foremost, you’re responsible for your actions and the consequences that might result from it.
  2. If the company decided that your behaviour could affect its employees, agents or suppliers, your booking might be cancelled and you’ll be asked to leave your accommodation on your own expense.

Our responsibility towards you

  1. Flyin.com is acting as intermediary or a "Booking Agent" for products and services that are not directly supplied by us (e.g., air carriage and ground transportation, hotel accommodations, meals, tours, cruises, etc.). We are not a co-vendor of such products and services and thus, the client doesn’t have the right to claim financial reimbursement.
  2. In the case that Flyin.com contract ended or the company ceased its activities, all the bookings made after will be refunded.

Modifying the terms and conditions

  1. Flyin.com has the right to change the terms and conditions at any time without notification, and the new conditions will be applied as soon as it’s published. Knowing that it’ll be applied retroactively on the bookings already made. Continuing using the site means that you agree to the terms and conditions.

Offers (coupons, discount credit cards) and much more

  1. Flyin.com offers term & condition are subject to booking terms & conditions except refunds. the offers amount is not refundable no mater what terms & conditions the offers's amount has been used. each offer is subject to the provisions of each advertisement.
  2. In case of unknown the offer usage, contact us before booking confirmation. The offer value cannot be compensated in case of payment
  3. Flyin.com has the right to stop or suspend offers without prior notice.
  4. Coupon is one time use only and it's not valid for next booking.
  5. All the discounts(Coupon/Credit Card discount) will be deducted from cancelation amount for Full/Partial cancelation for All Flyin products.

Flyin.com awards terms and conditions

  1. All the free vouchers provided by Flyin.com can’t be exchanged for money and can’t be modified.
  2. The terms and conditions of each voucher apply whether it was printed or sent by email.

Flyin Wallet

  1. You will be enrolled to “MyWallet” services automatically once you have registered with flyin.com or flyin application.
  2.  If paid by credit card, you can request to refund to "MyWallet" or refund back to credit card. it's your choice.
  3. "MyWallet" balance can be refunded by Flyin only base on refund policy.
  4. If you canceled a paid booking from "MyWallet" balance, the booking value will be refunded - after deducting the cancellation fees - into your "MyWallet" account and can’t be cashable in this case.
  5. "MyWallet" balance you get as an offer is not cashable but you can be transferred to one of Flyin.com customers.
  6. "MyWallet" balance can only be used for booking through Flyin.com and flyin applications only.
  7. "MyWallet" balance can be used to book the following: flights, hotels, flight+hotels, packages and car rental.
  8. If you amend a paid booking from "MyWallet" balance, the amendment fees will be deducted from your "MyWallet" account, and if "MyWallet" balance is not enough, you have to pay the rest amount to complete the amendment process. 
  9. “MyWallet” balance currency will be shown based on the selection currency.  
  10. In case of suspicious, fraud, receiving claim from the bank or from payment gateway, Flyin will be forced to block your account until the end of the investigation and applying the necessary actions.
  11. These terms and conditions are changeable by Flyin.com without prior notice.

You can read more about the "MyWallet" service here.

Last minute bookings

  1. International Flight bookings booked within 4 hours of flight departure time falls under last minute category bookings.
  2. Domestic Flight bookings booked within 3 hours of flight departure time falls under last minute category bookings.
  3. Customers booking last minute bookings are solely responsible for boarding and completing the check-in process with the Airlines at the airport.
  4. The flight boarding for customers confirming Last minute booking is completely based on Airline discretion.
  5. Flyin.com holds no responsibility in case Airlines deny the boarding or If customer misses the Flight to re-protect or change or refund such bookings and must be adhered as per Airline Fare rules Policy for the ticket purchased.
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