Malindo Air was founded in 2012 and commenced operations in 2013. It is a full-service low-cost airline and due to the impressive in-light facilities offered it is categorized as a hybrid airline. Malindo Air is a privately owned airline by Lion Air Group, Indonesia’s biggest low-cost carrier. It is headquartered in Petaling Jaya, Selangor, Malaysia and it operates out of its operating hub Malaysia International Airport (KUL). The name of the airline ‘Malindo’ is an abbreviation of Malaysia and Indonesia and it indicates the cooperation between the two countries. Malindo Air is a member of the International Air Transport Association and it has obtained IOSA registration. It operates over 800 flights weekly across 42 routes in Asia and Australia continents.
To increase its access to diverse destinations across the world, Malindo Air has signed code-share agreements with several airlines in different travel alliances such as the following airlines:
Malindo Air signed an interline agreement with Turkish Airlines in recent times in order to make travel between ASEAN and Europe more convenient by providing passengers with the opportunity to find easier connections. Moreover, Qatar Airways also became an interline partner of Malindo Air.
Always putting the passengers’ comfort as a top priority, Malindo Air offers both Economy and Business Class air services to its valued passengers. The business Class feature luxury and space. The passengers enjoy the following advantages:
Depending on routes and the duration of the flight, Economy class passengers onboard Malindo Air enjoy light meals/snacks, beverages, individual TV screens for in-flight entertainment, comfortable seats and decent legroom.
Malindo Air operates a fleet of modern aircraft of the following models:
Malindo Air offers the passengers a generous allowance of checked baggage.
Economy Class passengers are allowed to carry one piece of carry-on baggage along with a personal item such as a handbag or a laptop to the passengers’ cabin. The cabin baggage should not be more than a total of 7 kg and the dimensions of the baggage should not exceed 36 x 56 x 23 cm.
Business Class passengers are allowed a total of two carry-on bags per one passenger along with one personal item such as a handbag or a laptop bag. The cabin baggage should not be more than a total of 10 kgs. The dimensions of the main baggage should not exceed 36 x 56 x 23 cm.
Checked baggage allowances onboard Malindo Air varies depending on a number of factors such as the route, the ticket class, the aircraft model and certain terms and conditions. Business class passengers are privileged for a total of 40 kgs and Economy Class passengers generally are allowed checked baggage of as much as 35 to at least as 15 kg cost-free. The passengers are highly advised to review their baggage allowance during the booking process.
Passengers traveling with a baby or a physically challenged passenger are eligible for a collapsible stroller or a wheelchair cost-free.
Malindo Air spares no effort to make travel experience of the passengers seamless and memorable, so they can relax and unwind. To achieve this goal, Malindo Air provides its passengers with several facilities.
Mouth-watering Malaysian meals/snacks are offered at reasonable prices on Economy Class and Business Class depending on the duration of the flight. Further, Malindo Air can go the extra mile to take orders of special meals for passengers of special dietary requirements such as Asian veg meal, baby meal, Hindu veg meal, and Muslim meal just to name a few. Passengers should place a request 24 hours prior to their scheduled date of departure.
On selected routes, WiFi service is available for passengers. It allows the passengers to connect their personal devices to the internet while on board enabling them to send emails, use social media websites, watch videos, etc. Passengers also have the opportunity to surf the internet via data roaming and even make use of the other applications that are present on these devices just as much as they were able to while on the ground.
Another brilliant in-flight facility made available to Malindo Air passengers is the Malindo Mobile service. Malindo mobile at this point supports both GSM and enhanced data rates for GSM Evolution (EDGE) protocols. GSM-enabled devices can function properly onboard courtesy of the Malindo Mobile Service. The passengers have the option to make phone calls, send out short message service (SMS) or a multimedia messaging service (MMS).
All the passengers are indulged in a wide range of AVOD from international cinemas. They can spend a pleasant time during their flight watching the latest Hollywood blockbusters, their favorite TV shows, movies, games or listening to several songs or audiobooks.
Malindo Air offers user-friendly online check-in and convenient options. The passengers can check-in from the comfort of their homes/ offices without having to make a trip anywhere. Malindo Air online check-in is accessible 48 hours till 4 hours prior the Malindo flight scheduled time of departure. Online check-in enables the passengers to either print or download their boarding passes. The passengers can also check in at the airport Malindo Air counter or at the self-service Kiosk. Exclusive check-in privileges and personalized services are available for Business Class passengers at Malaysia International Airport (KUL).
Malindo Air was founded on the 27th of September the same year.
Malindo Air launched operations on the 22nd of March. The early destinations included Penang, Johor Bahru, and Kota Bharu.
Malindo became the first Malaysian airline to offer in-flight Wi-Fi service.
Malindo received International Air Transport Association membership certificate and retained its IOSA registration.