Air India

You can check in online via Air India's website or mobile app starting 48 hours before departure, closing 2 hours prior for international flights and 60 minutes for domestic flights. Airport check-in kiosks are also available. Online check-in is recommended for convenience, allowing you to select seats and obtain your boarding pass in advance.

Air India's hand baggage allowance is 1 piece up to 8 kg (7 kg on some domestic routes), plus a personal item. Checked baggage for Economy Class ranges from 15-25 kg domestically and up to 23 kg internationally. Business and First Class passengers have higher allowances, typically 2 pieces up to 32 kg each for international travel.

Yes, Air India provides a variety of special meals to cater to dietary requirements, including Hindu (Non-Veg), Jain, Muslim, Kosher, Diabetic, Gluten-Free, and Asian Veg options. These must be requested at least 24 hours before departure through the 'Manage My Booking' section on their website or app.

Yes, Air India has introduced complimentary in-flight Wi-Fi on select domestic routes, making it the first Indian airline to do so. This service is available on equipped Airbus A350, Boeing 787-9, and A321neo aircraft and is currently complimentary during its introductory phase.

Yes, passengers can upgrade their Air India ticket to Business Class, subject to availability. Upgrades can be requested online via 'Manage My Booking,' at the airport, or by redeeming miles through the Maharaja Club (Flying Returns) loyalty program.

On international flights, Air India offers a range of amenities including complimentary hot meals and beverages, personal entertainment screens (on widebody and retrofitted narrowbody aircraft), blankets, pillows, and amenity kits for Business and First Class passengers. Wi-Fi is also available on select newer aircraft.

Yes, Air India allows pets on select domestic and international flights, with specific guidelines regarding in-cabin or checked baggage travel. Passengers must make prior arrangements and ensure all required documents and vaccinations for their pets are in order before travel.

Air India's cancellation policy varies by fare type. 'Flex' tickets generally allow free cancellation up to 48 or 72 hours before the flight. Standard 'Comfort' fares incur cancellation fees (typically INR 2500-INR 3500). For no-shows, only taxes are refundable, with the base fare being forfeited.

Yes, Air India has been a full member of the Star Alliance since July 11, 2014. This membership allows passengers to connect to over 1,300 destinations globally and enjoy reciprocal frequent flyer benefits across 25+ partner airlines.

Air India holds a 3-star rating from Skytrax. Under the Tata Group's ownership, the airline is undergoing a significant $400 million transformation to retrofit older planes and introduce modern Airbus A350s and Boeing 787s. This initiative is greatly improving the passenger experience, although some legacy aircraft may still feature older interiors.