Founded in 2011, VietJet is an international low-cost airline situated in Vietnam. It was the first privately-owned new-age airline to be established in the country. VietJet became the second private airline operating domestic air services and the fifth airline overall to offer civil domestic flights in Vietnam. VietJet flies to 53 domestic and international destinations out of its aviation hubs in Cat Bi International Airport (HPH), Da Nang International Airport (DAD), Noi Bai International Airport (HAN), and Son Nhat International Airport (SGN). By December of 2014, VietJet had transferred ten million passengers. In a record-breaking manner, VietJet Airlines had carried 25th millionth passengers in December of 2015.
To attract more clients of different lifestyles from the upscale individuals to the regular travelers and to accommodate their travel budgets, VietJet offers three bundles of fare (a)Skyboss (b) Economy (c) Promo. Based on these fare bundles, the passengers are put in charge of the budget of their travel experience, so they can tailor the facilities they want by adding them during the booking process. Skyboss advantages the passengers to experience luxury travel experience enjoying wide varieties of benefits. Economic fare class offers cheap air tickets and decent travel experience. Promo ticket fare refers to promotion tickets and it offers the customers more or less similar advantages to the Economy class.
VietJet has some of the best, modern and environmentally-friendly aircraft. The average age of the fleet is not more than 3 years. As per August, 2018, the VietJet fleet comprises the following aircraft:
Based on the fare bundle that the passengers select, baggage allowance varies:
Economic and Promo Fare: allows the passengers opting for these fare bundles to carry one piece of hand luggage free of charges to the passengers’ cabin weighing 7 kgs and dimension should not exceed 56*36*23 cm. Further, the passengers are allowed a small briefcase and personal items such as a laptop bag, a jacket, lady handbag and the like. The carry-on luggage should have VietJet tags in order to be carried onboard. The passengers should collect the tags at the check-in counters.
Skyboss Fare: passengers selecting Skyboss fare are offered 30 kgs of complimentary checked baggage and 10 kgs of hand luggage. Each piece of checked luggage might weigh 32 kgs maximum and the dimension should be 119*119* 81 cm.
Skyboss is VietJet Airline's premium fare bundle on which travelers are offered impressive on the ground and in-flight benefits. For example, the passengers get access to relax in VIP luxury waiting -lounges at the VietJet airports while waiting for their flights. These lounges are lavishly equipped with facilities such as free internet access, international newspapers, magazines, delectable food, refreshing beverages just to name a few. In addition, Skyboss qualifies subscribed customers to change the date and flight route as late as three hours prior to the scheduled date of departure cost-free, 30kgs complimentary checked baggage, meals, beverages onboard and many more privileges.
Seat selection onboard VietJet is offered free of charges for the passengers opting for Skyboss fare bundle, while the passengers opting for Economic and Promo fare bundles are eligible for seat selection in return for minimal fees.
They are situated in the fourth and fifth rows in the aircraft. They feature the following privileges:
The seat provides an extra room for the passengers to stretch their feet and legs.
For convenience, VietJet offers online check-in and conventional check-in at the airport. Online check-in is available for domestic flights. Eligible passengers with confirmed booking can easily have access to online check-in via any computer or mobile devices with internet access and they can download the boarding passes. Online check-in is accessible 24 to 1 hour before the scheduled flight departure. The passengers traveling with a child younger than 2 years and the passengers who have special needs are ineligible for online check-in. After online check-in, the travelers can proceed to baggage drop counter and then proceed immediately to security clearance.
The passengers who do not avail online check-in, they can check-in at the airport in VietJet counters. Travelers are advised to be present at the check-in counter at least 40 minutes before departure time for domestic flights and 50 minutes for international flights.
Thai VietJet Air offers special care services to physically challenged passengers. These services are offered to wheelchair-bound passengers and Travelers with vision impairment:
VietJet was granted its initial approval to operate air services.
VietJet commenced domestic operations becoming the second private airline in Vietnam.
VietJet launched its first international flight between Bangkok and Ho Chi Minh City becoming the first private Vietnamese airline operating international flights.
VietJet placed an order to purchase 60 A320 aircraft to meet the burgeoning demand in air services in the region.
VietJet fleet continues to grow and an order was placed to purchase six single-aisle jets of Airbus A321 model in Paris Air Show. Further, another order of 30 aircraft of A321 Airbus model was placed in Dubai Air Show. In the same year also, VietJet launched the Skyboss ticket class.
VietJet signed a memo to buy 100 Boeing 737 MAX 200 aircraft and it announced that an order of 20 Airbus A321 single-aisle aircraft was placed.