Middle East's Leading Online Travel Agency 2015-2016-2017

Flyin Rewards Terms and Conditions

Flyin Rewards Terms and Conditions

Welcome to the Flyin Rewards Terms and Conditions..

Flyin Rewards Terms and Conditions

The loyalty program of Flyin brand is a reward program operated by Saudi Ebreez Company for electronic services operating flyin platforms.

By applying for membership in the Program, you have agreed to these terms and conditions.

These terms and conditions determine the contractual relationship between Flyin and each members of the program, which may be subject to modification and update on our website from time to time and with your consent, you will be responsible for reviewing the terms and conditions provided from time to time, and if you disagree with any of Any amendments you may make a request for cancellation of membership.

Other terms and conditions may apply to specific bonuses, offers and / or products and / or services provided by Flyin or our program partners.

Definitions and Explanations:

  • We: Saudi Ebreez Company for electronic services owner of flyin.
  • You: mean any person who wishes to join or become a member of the Program. Applicable law: means, in relation to any jurisdiction, any laws, regulations, agreements, directives, decisions, rules, regulatory requirements, orders, orders, instructions or any laws issued by any government agency On such activity whether or not it has the force of law, and is required of you or of us to comply with it, or should be complied with during the normal course of matters.
  • Confirmation of the reservation: means a certain mark on the booking document, and the "Booking Confirmation" sign is issued by us, our authorized agent, our program partners, or their authorized agent.

Terms of Transition:

  • TERMS OF TRANSITION: means the conditions of carriage that apply to your specific journey, which are made on the Website.
  • Data: means personal information relating to a member or program membership.
  • Today: means any of the seven days of the week, noting that in order to calculate whether you have complied with the notice request, we will not count the day the notice was sent, and to determine whether the booking confirmation is valid, we will not count the day on which the booking confirmation was issued.
  • Fee schedule: means the table on our website where fees are determined (which may be subject to change from time to time), which specifies the fees and additional costs that may be payable in respect of certain operations, including changes and cancellations. Flyin: The commercial name of Saudi Ebreez Electronic Services, a Saudi company under the Commercial Register No. CR 1010313090 for the year 2010 Riyadh City, Kingdom of Saudi Arabia.
  • Governmental Authority: Any body, committee, or entity, (D) Any association, organization or institution (international or otherwise) that is, any organization, or agency of any party referred to above in (c) A body mentioned in (a) or (b) above or a member thereof or subject to its jurisdiction or participation in its activities.
  • Member: A Member's term means a person who is a member of the Program and has a Registered Membership Number in his / her name in the Register that includes members of the Loyalty Program.
  • Member account: means the account of the member of the program.
  • Membership: Membership means program membership.
  • Membership card: means the membership card of the program which is issued to the member of the program.
  • Member ID: Specified member program enrollment number.
  • Electronic Disclosure: The electronic disclosure of the account available to each member through his account on our website, which separates points earned and earned points, and used and expired.
  • Premium membership categories: These are the membership categories in a loyalty program that entitle members to receive additional benefits to those members of a loyalty program, as detailed on our website and as reported from time to time.
  • Members of the loyalty program: Member of the program.
  • Membership in a loyalty program: a standard membership category of the program.
  • Optional additions: Additional materials purchased prior to boarding, other than prices, including but not limited to: seat selection, baggage transfer, additional space, meals, on-board entertainment and other additional materials provided by Flyin from time to time, as detailed in our website.
  • Passenger: means any person (whether adult, child or infant) who is entitled to board the plane under confirmation of the reservation.
  • Program: The Flyin Rewards program, known as loyalty to rewards, may be referred to as a loyalty program, and a loyalty program may be subject to modifications from time to time.
  • Program Partner: means the service provider of your choice and has designated it as a partner of the Program on its website, as may be amended from time to time; including airline partners and other non-airline service providers.
  • Qualified activity means the following: (a) Points earned from eligible spending on Flyin flights, optional additions and promotions. And (b) points earned from eligible expenditure by program partners.
  • Bonus Trip: A flight is purchased by bonus points or reward points plus cash.
  • Reward point or points: The gains realized, as specified in the program, means a member of the total eligible spend on Flyin and / or the program partners that has been credited to the Member's account.
  • Rewards: means the interest that may be purchased by bonus points or bonus points plus a cash amount as defined on our website.
  • Tariff: means freight, expenses and related transport conditions and restrictions
  • Terms and Conditions: The terms and conditions applicable to the Software which may be amended from time to time.
  • Category: means different levels of membership within the program.
  • Class Points: means the category points earned by members to advance across membership categories. Class points are separate from bonus points and accumulated.
  • Kingdom: means Saudi Arabia.
  • Upgrading: means upgrading to a higher level than a refunded booking, or upgrading to a business class.
  • SAR: means the official currency in Saudi Arabia.
  • Website: means the web address ie www.flyin.com and pages related to the program at that address or it’s applications.
    1. The following terms and phrases wherever stated in the list of these Terms and Conditions shall have the meanings ascribed thereto unless the context requires otherwise:
      1. The singular includes plural and vice versa.
      2. The masculine includes feminine and vice versa.
      3. The Party shall include its employees and authorized agents;
      4. Titles are included for reference only.

Joining the program:

  1. You are entitled to apply only if you are 18 years of age or older.
  2. Minors between the ages of 2 and 17 may apply for membership, either through their parents or legal guardian.
  3. Membership shall be granted free of charge and to natural persons only. Except as otherwise provided, companies, partnerships or unregistered associations or similar membership application may not otherwise be permitted.
  4. Membership shall be granted as we deem appropriate, and we may refuse to grant it to any applicant.
  5. You may not apply if you are already a member of the Program.
  6. We reserve the right, at our sole discretion and without any explanation or justification, not to accept applications for membership from individuals whose addresses of residence are located in some States and / or regions.
  7. You may apply for membership on the Internet through our website, or in any other way that may be referred to from time to time.
  8. To join the program as a member, you must (a) submit your full name (as shown on your passport or any other identification card issued by the competent government authorities); (b) your mobile number (including the international call key) Your email address (d) your date of birth. We reserve the right to request additional information to process your request, and you are required to ensure that all information you provide to us is correct and updated correctly.
  9. You may be required to provide us with a copy of your valid passport, in addition to a copy of a valid resident ID if you are a resident of Saudi Arabia. In all cases we reserve the right to request additional information and / or documents from time to time.
  10. Once your membership is approved, you will receive a membership number and possibly a membership card, and we will not be responsible for your loss of membership card. We are not responsible for the use of your membership number and / or membership card (as applicable) by third parties, either with your permission or without your permission.
  11. When you become a Member, you must agree to be bound by these Terms and Conditions (and to be bound by its amendments that may be made from time to time) and accept the data and privacy policy provided for in Section 17 and the information on our website, as amended from time to time .
  12. In order to use the reward points you have registered, you will be asked to fill in the details of your account profile on our website.


  1. You are responsible for informing us of all changes to the information and documents you provided in your application for membership, including mandatory profile details, including but not limited to name, mobile number, email, and passport / residence card details.
  2. Applications for change of name must be submitted to us via the website or application or by contacting us at www.flyin.com. The following written request must include:
    1. current contact information (full name, address, mobile number and other telephone numbers) , E-mail),
    2. membership number.
    3. Copies of the relevant legal documents confirming the change of name (eg, old passport with photo and residence card page, new passport with photo and residence card page, marriage license, divorce decree, etc.).
    4. An official letter attached to the e-mail, signed by you, and including the letter to change your name officially, we reserve the right to request additional information / documents before the change is completed.
  3. As for changing the mobile number and postal address, it can be made through our website by accessing your account or through our customer center in Riyadh.
  4. All correspondence regarding your membership will be sent to your registered email address in your membership application.
  5. We are not responsible for any delay, loss or misdirection of correspondence.
  6. We reserve the right to provide information, including any changes to the Program, to active members only.
  7. In order for your membership to remain effective, you must have at least one qualifying activity at least once every (24) consecutive months.
  8. If you have not completed any qualifying activity within 24 consecutive months, your membership account will be deactivated and all reward points you have earned will be canceled

Membership categories:

  1. The program consists of a loyalty category for standard membership and other distinct categories as detailed on our website.
  2. Our website presents the details of the rewards and privileges available to the different categories of membership.
  3. A member can acquire class points to progress towards higher membership categories.
  4. The class points shall be calculated on the basis of the cumulative credit points accumulated for a period of twelve (12) consecutive months as of the attainment of the required grade points for the target group.
  5. A member may obtain or maintain a category promotion at any time within a (12) consecutive period, when the number of grade points required for the target group is accumulated.
  6. The creditable points balance shall be based on the amount spent on Flyin flights, optional additions, excluding fees, costs and taxes, and in respect of flights, those actually used by the Member within a period of twelve (12) consecutive months.
  7. The operations will not be calculated by the partners and the program trips since the payment of the value through the reward points is within the eligible points balance.
  8. The category points shall be earned by the member and are not transferable at all.
  9. The class points are valid for twelve (12) months from the date of accumulating the required category points for the target group. At the end of each twelve (12) consecutive months, the points expire and the total score points return to zero.
  10. From time to time, Flyin may modify the rules for the acquisition of Class Points, and members may be notified of any changes made by posting them on our website. However, we recommend that you periodically review these terms and conditions on our website.

Reward points:

  1. Reward points for each Saudi Riyal (1), or equivalent in any other currency, shall be earned from Qualified Spend, and Qualified Spend Less than one Saudi Riyal (1) will not earn you Reward Points.
  2. The following purchases (or monetary elements of such purchases) constitute eligible expenditure in order to earn points:
    1. flyin flights;
    2. Optional additions from Flyin;
    3. Promotions purchased for Flyin and / or flights
    4. Qualified purchase of Flyin partners, as detailed on our website.
  3. Bonus Points, Class Points or Rewards do not carry any monetary value. They are not convertible into cash. By Flyin, or an optional addition or upgrade on our website or at our Customer Service Center.
  4. The actual number of bonus points earned for any qualifying expenditure shall be calculated after the reservation is completed. The bonus points and / or points earned by Flyin will be credited to the member's account within 24 hours after the completion of the Flyin flight. Points earned by the program partners will be credited to the member in accordance with the terms and conditions of that program partner, as reported from time to time.
  5. Any change in booking resulting in a change in the amount due will result in a change in eligible expenditure and, consequently, a change in the number of reward points and / or earned category points.
  6. The amounts below are not counted in any eligible spend and you will not earn any bonus points or points.
    1. Government taxes, airport taxes, passengers and other charges and / or costs;
    2. Unrealized travel of revenue, including bonus travel, travel sector discounts and travel agency ticket discounts, employee tickets, prizes and promotional tickets, consultant and public relations tickets, special discounts for diplomatic and government tickets and boarding on board;
    3. charter flights, service charges, additional seat, carrier and emergency exit seats;
    4. Any Flyin flights, optional additions or upgrades not personally used by the Member. A member may not claim bonus points or class points in respect of any purchases made to third parties or used by third parties. For example, if a member purchases a number of seats on a single trip (1), the member will earn reward points only for the seat he / she used.
  7. We reserve the right to expand or change, from time to time, the types of travel and services that will be or will not be counted in eligible spending.
  8. Members do not earn reward points and / or class points for any part of a ticket that has not been used.
  9. In case of canceling or refunding the ticket price, the member will only earn bonus points and / or class points in respect of the flights / parts of flights already used by the member. The member must have traveled on a purchased flight for acquisition Reward points and / or applicable class points.
  10. The member does not acquire any bonus points and / or class points for any unused part of an expired ticket.
  11. Accumulation of Reward Points and / or Class Points is possible if Flyin automatically redirects the member to another carrier and if the original journey booked by the Member forms part of the eligible spend or earn points of Rewards and / or Class Points. The member must keep the details of his or her trip that he or she may be required to send us if the bonus points and / or points of the category are not credited to the member's account.
  12. No Reward Points and / or Class Points shall be earned if the name on the member's passport or government-issued document does not match the name of the member appearing on the account or with the membership number.
  13. Reward Points will be valid for twelve (12) months from the date of their earning.

Claim bonus points and / or points Category:

  1. To claim bonus points and / or class points for a Flyin flight, first you need to be pre-registered in the program and calculated only on bookings made after the program is signed up or if they are not automatically added either by forgetting to sign in to the site or application during booking or crashes for adding modification or cancellation.


  2. A member may claim future flight points booked by Flyin, if not used to date, either through the self-service online login process.
  3. New members are entitled to claim reward points and / or class points for a Flyin flight made from the date of joining the program either through our website or Flyin application. To claim any of these bonus points and / or class points for a Flyin flight, the member must provide details of his / her trip, confirmation of the reservation or any other information that may be requested.
  4. Members may claim Reward Points and / or Class Points for Flyin flight that are valid for up to sixty (60) days before the flight date of Flyin either through our website or Flyin application . To claim any of these bonus points and / or points, the member must provide details of his / her trip, confirmation of the reservation or any other information that may be requested.


  5. In cause of any disagreement regarding the entitlement to bonus points and / or class points, we may require proof of travel that includes the portion of the boarding pass, the passenger receipts on the flight, the subject of the claim, and any other information that we believe may help resolve the dispute.


Use points for rewards:

  1. The Member may use bonus points to purchase any of the Rewards listed on our website.
  2. If the member does not have enough points to use for a reward he wishes to receive, he can obtain it by purchasing a combination of bonus points plus cash and will indicate the number of bonus points and cash required for a specific reward upon booking.
  3. The member is entitled to purchase the rewards electronically on our website by entering his account or by contacting our customer service center. The member will receive a confirmation number and the confirmation will be issued and sent to the member's registered email.
  4. The possibility of purchasing any of the bonuses is subject to the terms of availability, the applicable transfer terms and other applicable terms and conditions. For bonus flights, purchases must be made before the scheduled departure time for the first part of the flight and may require a larger number of bonus points, depending on availability, dates and / or parts of the flight or any factors we may specify from time to time.
  5. Members may receive bonuses purchased by bonus points for private use or for use by another member or individual passenger.
  6. Rewards shall be subject to the terms and conditions of which the Member is notified upon booking with Flyin or any relevant partner in the Program.
  7. The confirmation of the bonus will be sent to the member's registered email.
  8. Reward Flights
    1. Reward flights shall be governed by Flyin applicable terms of carriage and other applicable terms, conditions and rules.
    2. IATA flight rewards are subject to price fixing.
    3. Unless otherwise stated in the Special Offer, the Member is responsible for all taxes, duties and other costs associated with the bonus trip, including but not limited to airport departure tax, customs duties, immigration fees, Airport charges, usage charges, carrier charges, fuel surcharge, agricultural inspection fees, additional insurance and warranty tax and any incidental fees or taxes imposed by any person, entity or entity, including but not limited to. If so, we will provide any entity concerned with the full details of any persons who have received the reward flights. All obligations that may arise from the submission of such data, or from a direct notification by the Member, lie with the Member concerned.
  9. Promotions
    1. The promotion of bonuses may be purchased for parts of departures or departures.
    2. Members may purchase upgrades either for their personal use or for use by any other member or passenger with a full ticket valid for revenue and valid from Flyin.
    3. The ticket being upgraded must be a confirmed ticket for a flight. All ticket and ticket rules applicable to the upgraded ticket will apply and all applicable terms and conditions will remain valid.

Duties and Responsibilities of a Member:

  1. The member named on the membership card may only use the membership card and give the membership number, noting that membership cards are not transferable.
  2. The membership card is not a credit card but the membership card is kept at all times owned by flyin and must be returned to flyin upon request and in case of expiry or termination of membership.
  3. Members must carry the membership card or membership number during travel and must present the card or number at the request of flyers or program partners and their agents.
  4. We recommend that members add their membership number to all reservations at the time of booking or before arrival at the airport for departure.
  5. EXCEPT AS PROVIDED IN THESE TERMS AND CONDITIONS, FEES WILL NOT BE REFUNDABLE IN CASH, REFUNDABLE OR REPLACED BY ANY OTHER SERVICES OR OTHERWISE. Except as provided in these terms and conditions, they may not be purchased, sold or converted for commercial gain or transferred to any other persons for money.
  6. If a member uses bonus reward points that have been provided to someone other than a member, the member is responsible for ensuring that that person:
    1. comply in all respects with all terms and conditions required to enable that person to use the bonus;
    2. Check all applicable entry requirements in any country visited;
    3. Obtain valid documents, including passports, visas, health certificates and other required travel documents.
  7. If the correct documents are not available, the passenger may be prevented from using the bonus (for example, in the case of bonus flights, the passenger is prohibited from boarding the plane for reasons unrelated to him). In such cases, we have no responsibility to you or to other persons for any loss or damage (including but not limited to loss of reward points and / or class points) or any inconvenience. Reward points used to purchase the bonus will not be credited to the member's account.

Rewards points and points Category:

  1. Members may not, in any case, sell or buy in return (ie, any) bonus points from any other Member or third party.
  2. The class points may not be transferred in any case.
  3. In no case shall the Class Points be purchased.

Disclosure points Rewards and points Category:

  1. The Member may access the electronic disclosure which identifies Rewards Points and Earned Points, used and expired through our Website. You can also obtain this information by contacting our customer service center.
  2. Rewards points earned on your electronic statement once they are credited to your account can only be used when they appear in your account.
  3. Members can view all their activities for the duration of their membership on our website.

Missing points:

  1. The Member shall be responsible for ensuring that Rewards Points and Class Points have been properly credited to the member's account and may do so by checking our website or by contacting our Customer Center.
  2. A Member may claim any undue bonus points and / or points in respect of an operation performed in the last 90 days by submitting a claim on our website or by contacting our Customer Service Center. The Member shall request confirmation of the reservation and / or flight details and any information or documents that we may require as we deem necessary.

Change in bonuses:

  1. After booking a bonus, we may, as we see fit, permit a change to the reservation, at the member's request. Changes may be made via our website or by contacting our customer service center.
    1. Any change to the bonus reservation may require the use of additional Rewards Points by the Member. The member will be informed of the additional number requested, if any, when the change is made.
    2. Members may be charged for any changes made to a bonus reservation or loss of confirmation of the bonus reservation. Read the details of the fees applicable to the fee table on our website.
    3. All changes to Flyin's ticket rules and / or program terms and conditions shall be governed by.
  2. We have the right to make any change, withdrawal, modification or addition to any of the bonuses, offers or other arrangements, or to impose any requirements or limitations on the use of the Rewards at any time. In the event of any of these cases, we notify you in advance as soon as possible. We recommend that you visit our website regularly to stay informed of the list of changes made.
  3. We consider that you have agreed to any changes, withdrawals, modifications or additions pursuant to Section 13.2 if you continue to give your membership number to claim Reward Points or to request bonus points to be credited after you have been notified of the changes.
  4. If, upon notification of the changes, you wish to terminate your membership, you may do so in accordance with clause 16.1.

Cancellation of bonuses:

  1. In the event that we cancel any bonus purchased (in whole or in part) by any Reward Points, the price applicable to the Bonus Rewards Rewards shall be returned to your Membership Account, subject to FlyNumber's operating rules.
  2. If the booking is canceled before the planned departure date of the first trip on the route (in the case of bonus flights) or before the date set for the benefit for any reason, the points spent on this trip will be returned to your account with a cancellation fee (equal to the reward points) This is subject to the rules of tickets approved by Flyin. Bonus points may also be refunded when the trip is partially utilized, as stipulated in Flyin's booking and ticketing rules.
  3. Failure to use the first part of the bonus trip will result in cancellation of any other parts of the reservation itself, including any future booking for travel or return, and your reward points will not be credited to your member account.

Promotional offers:

  1. Fly from time to time offers promotional offers and special incentives for members against reward points or otherwise. Similar offers are subject to the terms and conditions published with each offer, which are the priority of the terms and conditions.
  2. Rewards, promotional rates and special incentives offered to members, in conjunction with any rewards, promotions, vouchers, discounts or other special offers, may not be used unless expressly permitted.

Suspension or termination of membership:

  1. The Member's right to terminate membership
    1. Members may terminate their membership at any time by writing to Customer Service Center in writing.
    2. Upon termination of membership, the member shall lose all bonus points and earned points.
    3. The termination of membership shall not be exempted from any continuing responsibilities or obligations under these Terms and Conditions.
  2. Our right to terminate or suspend membership
    1. We may suspend or terminate the Membership with immediate effect at any time if:
      1. If the Member has or has reasonable doubt that the Member is involved in fraudulent, deceptive or suspicious behavior in relation to his / her membership or the membership of another Member, we provide some examples of fraudulent conduct,
        1. Deliberately making false information.
        2. Attempting to use bonus points or class points for trips made by someone other than the member.
        3. Try to use stolen or forged tickets for Flyin flights.
        4. attempt to claim reward points or class points twice for the same qualifying expenditure or eligible annual travel;
        5. e-Selling and buying bonus points for business gains; or And intentionally benefiting from the fraud or misconduct of another member or individual.
      2. The conduct of the Member, or we suspect at our sole discretion that the Member has acted in a manner that is considered misconduct. Some examples of similar behavior are described below:
        1. Failure to comply with the terms and conditions or terms and conditions applicable to a partner in the Program;
        2. Failure to comply with the terms of carriage and any other applicable rules and regulations;
        3. Abuse of Members' Bonuses;
        4. use offensive or insulting language or threatening tone, or act in an abusive, humiliating or threatening manner when dealing with a member, employee or representative of Flyin or the partners in the program;
        5. Misuse of services provided by Flyin;
        6. Misuse of services, offices or other premises or vehicles owned or operated by Flyin or any entity acting on its behalf or any partner in the Program;
        7. The member has no eligible activity in any twenty-four (24) consecutive months;
        8. the member withdraws his or her consent to collect, use and disclose the member's information in accordance with item 17;
        9. died member.
    2. If the membership is terminated for the reasons stated in clause 16.2.1 or at our absolute discretion, all reward points, category points, bonuses and promotional incentives shall be lost, and the member shall be responsible for paying the full price to us or to our respective program partner for any bonuses Have been reserved or used in whole or in part in connection with any fraudulent or deceptive activity. The price paid is calculated in accordance with the published or applicable rate of the bonus plus any reasonable costs such as legal fees imposed by us and / or any partner in the program.
    3. If we decide not to terminate membership despite the Member's conduct or our reasonable suspicion of acting fraudulently or in a manner that constitutes misconduct as provided for in Clause 16.2.1 (a) or (b), we may seek to reduce or eliminate the number of reward points, / Or class and / or reward points owned by the Member and / or requests for future behavior.
    4. We may terminate membership at any time for any reason.
    5. If the membership is suspended or terminated, we shall notify the member that his / her membership has been suspended or terminated.
    6. In accordance with clause 16.2.4 above, upon termination of membership, all bonus points, class points, bonuses and cumulative promotional incentives shall be canceled.

Data and Privacy Policy:

  1. We seek to protect your data and information, and by applying for membership and / or agreeing to the terms and conditions, you agree to grant us permission to collect, use and disclose your data, including any information available in the User Account and other data we collect In your regard. This also includes your consent to transfer your data internationally. We will only use and disclose such data and information for the purposes described in Section 17.
  2. The approval of the Member shall be valid until terminated by notice sent to us at the contact address provided on our approved website, with express confirmation of our acceptance of withdrawal of your consent.
  3. Withdrawing your consent may mean that we are unable to provide you with membership, and your membership under Section 16.2 may terminate.
  4. You are responsible for ensuring that all your personal data is correct and that you can update your details by logging into your membership account and updating your file, or by sending us a request to correct or delete any inaccurate, incomplete or outdated information. We will take the necessary action to meet your request within a reasonable period of time.
  5. The data we have contains information that you or a partner in the Program has provided to us including, but not limited to: your name, address, contact numbers, date of birth, date of your operations, including but not limited to reward points and Or Earned Points, Rewards, Preferred Places, Personal Interests, Activity with Us or Your Membership Card, any additional information provided upon purchase of a reward and upon contacting our Customer Service Center to apply, inquire or comment.
  6. We may also collect data from your computer or device using a variety of means, such as cookies and software that monitor client navigation patterns and the use of the website, data can also be collected in accordance with your interaction with social media. You need to read our Privacy Policy for more information. the details.
  7. If the information you provided to us changes, or if you no longer wish to receive our service, we provide you with a means to correct, update or remove your personal information. If a minor (in accordance with applicable law) provides information to Flyin without permission from a parent or guardian, the parent or guardian can communicate with us to remove the information.
  8. We will take appropriate action to protect your data. We have applied security and technical features to protect your data. We have also followed strict security measures in the process of storing and disclosing your data.
  9. We may use data for the following reasons:
    1. To implement our agreement with you, including the provision of services or the use of the bonus, providing you with the itinerary or reservations, or in the event of a problem with booking or reward.
    2. To register on our website and to provide our services on the website where you register to receive these services. Note that you can unsubscribe from these services at any time;
    3. To ensure the effective operation of the program, including the distribution of reward points, the provision of electronic data and the distribution of category points.
    4. To develop our business and services.
    5. To answer all inquiries we may receive by e-mail.
    6. To inform you of any significant changes to the Software;
    7. To keep you informed of any services, products or facilities that include new products or services provided by us or any of our partners;
    8. To provide you with a specialized service;
    9. To inform you of promotional offers and incentives, to manage any contest or other promotion that you may enter and notify the winners;
    10. To develop new services, benefits, bonuses and promotions;
    11. For accounting and auditing purposes;
    12. To verify, record and ratify gains;
    13. For marketing and market research, including for customer satisfaction surveys;
    14. For the prevention and detection of crime, including but not limited to fraudulent activity.
    15. To fulfill the obligations to comply with the requests of competent legal authorities, including the disclosure of information in accordance with the law, be it for the police, passports, official authorities or customs authorities.
  10. When we transfer your data to third party partners or third parties, we will ensure that the insurance measures that this party applies to your data processing are as stringent as ours. However, data can be transferred to program partners or third parties in other jurisdictions where data protection laws are not applied. When we are required to disclose information to a third party by order of the Authority or the law, we can not guarantee that the receiving party will apply such measures to such strict measures as our own.
  11. We may use data and information for the following purposes:
    1. With our program partners to help them plan and develop products in collaboration with FlyNow, and to assess your right to receive rewards,
    2. with our program partners to provide you with information about the services, products and facilities provided by our respective program partner (unless otherwise specified).
    3. To the bank or payment provider for the authorization or payment of payment, seizure of fraudulent and / or misuse, as well as marketing and promotional purposes;
    4. To third parties such as our contractors, agents and service providers with whom we contract to help us provide you with our services and program management, including data processing assistance;
    5. For third party companies providing related services;
    6. To any party to which we transfer our rights and obligations under these Terms and Conditions.
    7. For any governmental or judicial entity as provided in the applicable law.
    8. For our employees, agents and / or partners for any reason.
  12. You may request a copy of your data by sending us an application at the contact address mentioned on our website and paying reasonable costs (if any) for providing your data. We will endeavor to provide your data within a reasonable period of time.
  13. We may modify this privacy policy and / or privacy policy on our website at any time and at our sole discretion. If we decide to change our Privacy Policy, we will post the changes on our site so that the Member understands the quality of the information we collect and how we use it. Your use of the Membership after the effective date of the amendments shall be considered as your acceptance and acceptance of the revised Privacy Policy.
  15. In the event of any inconsistency in the Terms and Conditions and the Privacy Policy contained in our Website, the provisions of the Terms and Conditions shall prevail.


  1. We reserve the right to audit the account of any Member without notice to comply with the terms and conditions and any applicable rules, regulations or terms and conditions, including those of the Partners in our Program.
  2. All Rewards Points and Class Points issued at any time shall remain in our custody at all times and shall never be transferred to the Member.
  3. We reserve the right to change the terms and conditions at any time as we deem fit. If you do not wish to agree to the terms and conditions being amended, you are entitled to terminate your membership. Your continued membership of the Program is your consent to any amendment or change to the terms and conditions.

Exemption from liability:

  1. Where applicable law allows for waiver of liability, we shall not be liable for any loss or damage suffered by you or the third party, whether direct or indirect, such damage may occur because:
    1. Death, sickness or injury arises from or associated with the provision of a bonus, except in the event of the use of a reward trip.
    2. Loss, theft, damage to bonus, termination, cancellation or suspension of bonus or program.
    3. Any changes or cancellations to the Program or bonus, including the withdrawal of any partner in the Program.
  2. If we are unable to provide any bonuses in certain countries, regions or members due to local legal, regulatory, restrictions or applicable law, we will not be responsible for any loss, damage, injury, accident or claim of any kind.
  3. The Limitation of Liability and Exceptions referred to in the Terms of Carriage for FLI shall apply in respect of the services provided by FlyN.
  4. Fly is not liable for any unauthorized, fraudulent, and consequential use arising out of the actions of a Member or third party. If the Member does not comply with the terms of any promotional offer or bonus, or the terms of carriage, and / or the terms and conditions as they may be amended from time to time.
  5. The information on our website may be incomplete or may contain inaccuracies or typographical errors. We can not guarantee that our website works without interruption and we do not guarantee that there will be no failures, errors, deletion or loss of information sent or transmission of any viruses.
  6. Where applicable law permits, Fly will not be liable for any direct, indirect, incidental, exceptional or consequential damages arising out of or in connection with the use, delay in use or inability to use our Website, Or any other Zain website or link, our Customer Service Center in Riyadh, our application or any other facility we provide, regardless of whether it is based on a contract, error, default liability or other liability.
  7. You agree to indemnify us for any loss or damage arising from your access to and / or use of our website, or any other FLI website, link and / or application, including but not limited to the transmission of any virus or malicious software .
  8. Where the applicable law permits, Fly will not be liable for any death, injury, loss of liability or damage arising from the provision of any reward other than to provide a fly-in bonus flight, loss of bonus, theft or damage.
  9. The quality or sustainability of the reward is not guaranteed.

Contact the following:

  1. Contact details appear on our website and may be updated from time to time.


  1. Flyin shall not be bound by any offers regarding taxes on income or consumption, or any other tax obligations of Members as a result of their membership.
  2. Members are solely responsible for tax liabilities arising from their membership and advise to consult an accountant or tax advisor in such matters relating to these obligations.

Governing Law and the Judiciary:

  1. Where legally possible, these Terms and Conditions shall be applied and interpreted in accordance with the regulations in force in the Kingdom of Saudi Arabia.
  2. The competent courts of Riyadh shall consider exclusively any dispute which the parties cannot resolve amicably on such terms and conditions.
  3. Where the Competent Authority or the Court has ruled that any special provision is void of any provision or provision of these Terms and Conditions, this provision shall be void without the rest of the items and shall remain in effect.
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